FREE SHIPPING ON all orders over $500.

Additional charge per order for express shipping:

NSW-ACT $30.00

VIC-QLD $60.00

WA-TAS $90.00

SA-NT $95.00

PROCESSING TIMES

Orders are processed Monday through Friday and are shipped within 24 hours of placement, excluding weekends and public holidays. Tracking information is sent via email after 11:00AM on the day that orders are shipped out.

Delivery time

If you have not received your items within 5 business days for express shipment and 10 business days for flat shipping of making your order please email us with your full name and order number and we will look into your delivery immediately.  In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest drop point for collection. Please check your spam box for any notification emails from us. Unfortunately, we have no control over delivery process by couriers and post, and cannot guarantee the delivery time. We are unable to speed up delivery process or make any claim If your delivery delayed due to any circumstances coursed by couriers or post.

We cannot guarantee delivery time for any type of deliveries, as we are not a courier company, and have no control over couriers and post delivery process. We are unable to secure your order against any lost or damage during delivery process. Any damage or lost occur during delivery is out of our control and needs to be followed up with courier company.

Tracking your order

Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel. This is your responsibility to follow up your delivery and lease with the courier for delivery.

If you are not home at the time of delivery, for your convenience, your parcel will be left in a secure place if deemed safe to do so by the delivery driver. If they feel it is not safe to leave, or the parcel is too large, you will be left a card and your parcel will be taken to your local depot.

PayPal Payments

The order will be shipped after the payment cleared to our account for all PayPal payments.

Afterpay and Zip Pay Payments

The order will be shipped after the payment cleared to our account for all Afterpay and Zip Pay payments.

Product Returns 

• We undertake to reimburse you for any product delivered to you that is faulty or is in a damaged condition.  If you wish to return a faulty or damaged product, you must notify us through our designated “return” web page where we set out our requirements relating to return of such goods.
• We also undertake to exchange any undamaged product purchased from us so long as it is returned unused and with proof of purchase within 30 days of purchase however we will not provide any refund of such purchase.  If undamaged goods are returned to us for exchange, we do not refund any packing and postage charges. Return of undamaged goods for exchange is entirely at your cost and risk.
• If you purchased a piece of equipment which doesn’t suit your needs, you are entitled to a refund within 30 days minus packaging / postage / handling fees – usually $55 from each order.
• If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse your credit card for the amount initially debited for the purchase EXCLUDING packaging and postage charges / handling fees – (usually $55 from each order).
• If you try and upgrade the firmware with an incompatible region firmware and require us to reflash it, cost is 180 inc GST. Note – we will try to do this only. We cannot guarantee this can be done.

Warranty:

All Dahua cameras, recording device and Intercoms are covered by a 3 years manufacturer warranty.

All Hikvision cameras, recording device and Intercoms are covered by a 3 years manufacturer warranty.

All Aiphone Intercoms and Access Control are covered by 3 years manufacturer warranty.

All UNV cameras and recording device are covered by 2 years back-to-base manufacturer warranty.

All HDL Home Automation equipment are covered by 5 years manufacturer warranty.

All CAME and BPT equipment are covered by a 3 years manufacturer warranty.

All Accessories  are covered by one year manufacturer warranty.

Consumer Law, Return, Refund and Exchange Policy: